| Issue ID | 1292848 |
| Internal NHTSA # | 10876177 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | GLK350 |
| Model Year | 2010 |
| File date | 19/04/16 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Received recall letter for srs control unit. Made appointment on april 19 to remedy recall. Took vehicle in to mercedes dealer in bloomfield hills, mi, got ride back to work. Benz dealer called me and told me they didn't have the part to remedy recall and they didn't know which part they needed until after they began working on my vehicle. So, i had to get a ride back to the dealer and got my car back. They said they would call me in 5 weeks when the part came in. They never called me. On june 21 i called the dealer and they told me the part wasn't in and they were going to put the order in again. They said mercedes isn't making the parts fast enough. They refused to tell me which part number they needed (they said they had one of the parts but not both the parts needed for the remedy). I received the letter march 2016, made the appointment in april and now it's june and they are still telling me they don't have the part available. What is a consumer to do? |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CLARKSTON, MI |
| VIN pattern | WDCGG8HB2AFXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |